Here is a Refund and Returns Policy for Gandaki Digital Pvt. Ltd. based on your business model:

Refund and Returns Policy

Last Updated: March 01, 2025

1. Overview

At Gandaki Digital Pvt. Ltd., we strive to provide high-quality IT and security solutions. If you are not satisfied with your purchase, we offer returns and refunds under the following conditions.

2. Eligibility for Returns

You may request a return under the following conditions:

The item is defective or damaged upon delivery.
The product does not match the description provided at the time of purchase.
The return request is made within 7 days of purchase.
The product is unused, in its original packaging, and includes all accessories.

3. Non-Returnable Items

Software, digital products, and licenses.
Items damaged due to improper use or mishandling by the customer.
Customized or special-order items.

4. Refund Process

After receiving your return request, our team will inspect the product.
If approved, refunds will be processed within 7-10 business days.
Refunds will be issued through the original payment method or as store credit.

5. Exchange Policy

We allow exchanges for defective products within 7 days of purchase. The item must be in original condition.

6. Return Shipping

Customers are responsible for return shipping costs unless the product is defective.
If a replacement is requested, we will cover the shipping cost of the new item.

7. Contact Information

For returns, refunds, or any queries, contact us at:
Email: gandakidigital1@gmail.com
Phone: +977-9805805707
Address: Prashasan Chowk, Safasadak, Vyas-2, Damauli, Tanahun, Nepal

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